Privacy Policy

1. Introduction

This Privacy Policy explains how CurbApeele ("we," "us," or "our") collects, uses, shares, and protects information when you visit https://www.curbapeele.com/, book pressure washing or curb address painting services, communicate with us, or receive service-related SMS notifications. Our services include pressure washing for curbs, sidewalks, walkways, driveways, and patios, plus curb address painting in Fairfax County, Virginia.

2. Information We Collect

We collect contact information such as your name, email address, mobile phone number, and property address. We also collect service and booking details including appointment times, selected services, estimates, and notes you provide about your property.

If you receive SMS notifications, we may keep SMS and communication data such as delivery status, opt-in and opt-out records, help requests, and replies. We may also collect basic website usage data through cookies or similar analytics tools to understand how visitors use our website.

We use the Google Ads tag to support measurement of our advertising. Google may collect information about your visits and ad interactions through cookies and similar technologies. Learn more abouthow Google uses information from sites that use its services. You can manage cookies in your browser and advertising preferences inGoogle My Ad Center.

3. How We Use Your Information

We use your information to provide, schedule, and complete services; send automated transactional SMS notifications such as confirmations, reminders, status updates, rescheduling notices, and completion notices; process payments; maintain business records; improve our services; respond to inquiries; and comply with legal obligations, including the Telephone Consumer Protection Act (TCPA).

4. Consent for Automated SMS Notifications

By providing your mobile number during booking, you give express written consent for CurbApeele to send automated text messages through Twilio or a similar provider using an automatic telephone dialing system. These messages are transactional and service-related only. We do not use booking SMS consent to send marketing messages. Message and data rates may apply. Consent is voluntary and is not required to receive services; if you prefer not to receive SMS updates, contact us and we can use email or phone instead.

5. Your Choices and Opt-Out Rights

You can reply STOP to any SMS message to unsubscribe from text notifications, or emailservice@curbapeele.comto opt out. Reply HELP for assistance. Opting out may limit SMS updates about your booking, but we will use email or phone for important service communication where appropriate.

6. Sharing Your Information

We share information only as needed to operate our business, such as with service providers that help with SMS delivery, payment processing, hosting, analytics, and customer support. These providers are expected to protect personal information and use it only for the services they provide to us. We do not sell personal information. We may also share information when required by law or to protect our rights, customers, or services.

7. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. We retain information for as long as needed to provide services, maintain records, resolve disputes, and meet legal requirements. We keep SMS consent and opt-out records for at least 4 years.

8. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information by contacting us atservice@curbapeele.com. We may need to verify your identity before completing certain requests.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date. Continued use of our website or services after an update means you accept the updated policy.

11. Contact Us

Contact CurbApeele at service@curbapeele.com or visit https://www.curbapeele.com/. We serve customers in Fairfax County, Virginia.